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The terms of this agreement (the “Terms of Service”) govern the relationship between you and Pearl Abyss Corp. (“Pearl Abyss,” the “Company,” ”we,” “us,” or “our”) with respect to your use of our services. By downloading, installing, accessing or using any part of our services (“Services”), you agree to the Terms of Service and accept to be bound by them. These terms affect your legal rights and obligations, so if you do not agree to the Terms of Service, you may not use our Services.

 

ARTICLE 1 PURPOSE

1.1 The Terms of Service set out the basic rules pertaining to your use of our Services.

 

ARTICLE 2 DEFINITIONS

2.1 “Account" means a game account or ID, consisting of a combination of characters, numbers, or special characters selected by Subscriber and approved by the Company to identify Subscribers and use the Game Services. 2.2 "Account Information" means general information provided by the Subscriber to the Company such as Subscriber's account, password, name, and information created throughout the use of the Game Services, such as game use information and billing status. 2.3 "Affiliate Service(s)" means a service that is linked through the Company's Game Services and is offered by a Provider. 2.4 "Character" means game data that the Subscriber selects and manipulates according to the manner provided by the Company within the Game World for the use of the Game Services. 2.5 "Charge" means the purchasing action of Pearls made by Subscribers using the payment method specified by the Company. 2.6 "Event Cash" means Pearls obtained by a method other than Charging, such as Pearls or Paid Content received from other Subscribers, or bonus Pearls for charging Pearls, etc. 2.7 “Game Services" mean the games that the Company provides to Subscribers and any incidental services. 2.8 "Game World" means a variable virtual world in which multiple Subscribers play games according to a certain rule for incidental purposes such as leisure, socializing, and sharing of information. 2.9 "Paid Content(s)" means any purchased online content within the Game Services. 2.10 "Password" means a combination of letters, numbers, or special characters that the Subscriber selects and privately manages to ensure that the Subscriber is the matching Subscriber of the Account. 2.11 "Pearls" means the virtual currency to use or purchase various paid services and Game Services provided by the Company. 2.12 "Post" means all information made up of characters, documents, pictures, sounds, images, or any combination thereof posted on the Game Services in connection with the Subscriber's use of the Game Services. 2.13 “Provider” means a Company-affiliated third party provider of independent Game Services. 2.14 “Subscriber(s)” means a subscriber who accesses and uses the Company's Game Services using an account issued by the Company after signing up and agreeing to the Use Agreement according to the procedure set out by the Company. 2.15 "Use Agreement" means a contract between the Company and Subscribers About the use of the Game Services provided by the Company, including Terms of Service.

 

ARTICLE 3 TERMS AND AMENDMENTS

3.1 The Company publishes the Terms of Service on the initial page of the Game Services or the linked page through the initial page so that the Subscriber can easily understand the contents of the Terms of Service. 3.2 The Company shall take necessary measures to enable the Subscriber to inquire about the contents of the Terms of Service. 3.3 The Company shall use best efforts to make the contents of the Terms of Service easy to understand for the Subscribers. Prior to obtaining a Subscriber's consent on the Terms of Service, the Company shall provide the Subscriber important matters included in the Terms of Service, such as cancellation of Subscribership, reimbursement of overpayment, termination or cancellation of the Terms of Service, dissolution of the Company, indemnification by the Company, and compensation for the Subscriber in a bold text (or of similar effects to highlight the importance) or a separate link page, pop-up page, etc. so that the Subscribers can easily understand and agree to the Terms of Service. 3.4 The Company may amend this Terms of Service to the extent that it does not violate the relevant laws and regulations. 3.5 In the event of the amendment of the Terms of Service, the Company shall announce the effective date, the details of amendment, the reason for the amendment. etc. at least fifteen (15) days prior to the effective date on the initial page or link page and email. 3.6 In case the Company's announcement includes a clause saying that if the Subscriber does not give consent or rejection within fifteen (15) days, the Subscriber will be deemed to have accepted the change, Company may be able to deem the Subscriber to have agreed to the Amended Terms of Service if Subscriber does not express any sign of consent or rejection by the effective date. 3.7 If a Subscriber does not consent to the amendment of the Terms of Service, the Company or Subscriber may terminate the Game Services Use Agreement.

 

ARTICLE 4 SERVICE POLICY

4.1 In order to set the necessary requirements to adopt the Terms of Service, to protect the rights and interests of the Subscribers and to maintain order in the Game World, the Company may establish the Game Service operating policy ("Operating Policy") within the specific scope defined in the Terms of Service. 4.2 The Company shall clearly notify Subscribers of the details of the Operating Policy by posting it on the Game Service initial page or linked page. 4.3 In case of a major revision in the Operating Policy which may materially affect the Subscribers' rights and/or obligations or the Terms of Service, the procedure that is described form Article 3.5 to 3.7 shall apply. However, if the revision of the Operating Policy falls under any of the following subparagraphs, such revision shall be notified in advance in the manner set forth in Article 4.2. (a) amendments to matters that are stipulated in the Terms of Service; (b) amendments to matters not related to the rights and obligations of Subscribers; or (c) the changed contents of the Operating Policy are not fundamentally different from those set forth in the Terms of Service and such amendments are Subscriber-predictable

 

ARTICLE 5 LIMITATION FOR REGISTRATION

5.1 Anyone who wishes to use the Game Service provided by the Company must agree to the Terms of Service. 5.2 A Subscriber shall provide information necessary for using our Game Service at the time of registration. 5.3 A Subscriber must state his or her legal name and true information at the time of registration for use described in Article 6.1. In the event that the name or identification information is false or stolen from another person, the Subscriber cannot assert his or her rights as a rightful Subscriber under the Terms of Service, and the Company may cancel or terminate the Use Agreement without refund. 5.4 A Company does not provide any of the Game Services to anyone under the age of 16(EU) / 13(NA). Any use or attempt of use of the Game Services by minors (the age may differ by country), or under the age of 16 (EU) / 13(NA) shall be subject to Article 8. 5.5 Subscribers can enjoy individual Game services provided by the Provider and the Affiliate Service Providers after agreeing to their terms of service.

 

ARTICLE 6 REGISTRATION PROCEDURE

6.1 Subscribers shall apply for Company’s Game Service with his or her real name and necessary information stipulated in Article 6. Unless there is a reasonable ground not to, the Company shall approve Subscriber’s registration. 6.2 The Company may not accept and/or cancel a Subscribership registration that falls under any of the following subparagraphs: (a) Registration in violation of Article 6; (b) Payment for service charges by unauthorized use or theft of third party's credit card, wired / wireless telephone, bank account, etc.; (c) Registration through an unauthorized area where the company serves the Game Services through 3rd party service provider; or (d) Unlawful Subscribership registration in violation of the applicable law for personal data and other related laws. 6.3 The Company may withhold its approval in the event of the following: (a) The Company is not capable of approving the registration due to technical reasons; or (b) Failure in the Game Service or payment method

 

ARTICLE 7 CONSENT OF LEGAL REPRESENTATIVES ON BEHALF OF MINORS

7.1 We do not provide any of the Game Services to anyone under the age of 16(EU) / 13(NA). Once we are aware of any Subscriber who is under the age of 16 (EU) / 13(NA), we will cancel such registration. 7.2 In case a minor Subscriber uses our Game Service or purchases Paid Contents, such subscriber or his or her legal representative may cancel the registration and/or payment according to the relevant law.

 

ARTICLE 8 SUBSCRIBER ACCOUNT

8.1 The Company grants an Account to Subscribers as a certain combination of letters, numbers or special characters selected by the Subscriber for the Subscriber’s convenience, such as to protect the Subscriber's information and to instruct the use of the Game Services. 8.2 The Company performs various Subscriber management tasks such as by confirming if a Subscriber can use the service using the Account Information. 8.3 Subscribers must exercise due diligence in managing their own Account Information. Subscribers are liable for damages incurred for the Subscriber’s failure to manage his or her Account Information. 8.4 Subscribers are responsible for managing their password. If a Subscriber wish, the Subscriber can change it any time for security reasons; provided however, if requested by the Company, the Subscriber must authenticate himself/herself or submit the identification document required by the Company. 8.5 Subscribers are encouraged and reminded to change their password on a regular basis. 8.6 The Company may require Subscribers to change their password in order to secure their information, such as Account information, for urgent security reasons. In this case, the Subscriber must change the password at the first access after Company’s request. 8.7 Subscribers must notify the Company of any changes in the Account Information submitted to the Company by online revision or e-mail, etc. The Company shall not be liable for any disadvantage caused by incorrect information of which the Company was not informed. 8.8 Subscribers may not be required changes to the approved Accounts during the Game Services use period. However, Subscribers must take necessary action if asked by the Company to change the Account for the following reasons: (a) It is inevitable to change the Account in order to provide services efficiently to Subscribers; (b) It is necessary to integrate with other services in accordance with Company's Game Service operations or policies; or (c) If there is a significant need to change the account in accordance with relevant laws or corporate policies 8.9 Subscribers can view and modify their Account Information on the Company’s official website at any time through the Account settings/my information. 8.10 When asked to provide information to the Company in accordance with the Terms of Service, the Subscriber shall not provide any fraudulent information.

 

ARTICLE 9 PROTECTION AND MANAGEMENT OF PERSONAL INFORMATION

9.1 The Company strives to protect personal information of Subscribers including Account information. The protection and use of a Subscriber's personal information will be governed by the relevant laws and regulations and our Privacy Policy. 9.2 In order to provide the service promised to Subscribers, the Company may entrust the handling of the Subscriber's personal information to a subcontractor. If the subcontractor needs to obtain personal information of the Subscriber in the process of providing the service, we will clearly notify Subscribers and will manage and supervise the subcontractor in accordance with the Personal Information Protection Act and related laws. 9.3 After the Company has provided a Subscriber’s personal information to the Provider subject to the Subscriber's consent, the Provider has a duty to process the personal information only to the extent of the purpose to which the Subscriber has consented. 9.4 The Company shall not be held responsible for any exposure of the personal information caused by the Subscriber's negligence.

 

Article 10 PROVISION OF GAME INFORMATION

10.1 On the initial page of an individual game site or Game Service, the Company displays the following: (a) Company Name; (b) Name of Game; (c) Rating; (d) Rating Classification Number; (e) Date of Production; (f) Report number or registration number of the game manufacturer or distributor; and (g) Other matters deemed necessary by the Company

 

ARTICLE 11 OBLIGATIONS OF THE COMPANY

11.1 The Company shall abide by the relevant laws and regulations and use best efforts to perform its obligations set forth in the Terms of Service. 11.2 The Company shall have a security system to protect a Subscriber’s personal information (including credit information) and disclose the Privacy Policy. The Company shall not disclose or provide any personal information of a Subscriber to any third party except for the cases as stipulated in this Terms of Service and/or Privacy Policy. 11.3 In case any damages to the equipment or loss of data occurs during service improvement for continuous and stable service, unless there are force majeure events such as natural disasters and emergency situations, the Company will use best efforts to fix the problem or restore data without delay. 11.4 The Company handles customer support services (handling a Subscriber's comments and complaints) for Subscribers. You can find details in our Operating Policy. 11.5 The Company strives to provide convenience to Subscribers in terms of the procedures and content of contracts with Subscribers, such as the conclusion, modification and termination of the Use Agreement.

 

ARTICLE 12 OBLIGATIONS OF SUBSCRIBERS

12.1 In connection with the Game Services, Subscribers shall not engage in any activity that are intended to do or have effects of the following: (a) providing false information when applying or changing existing information; (b) steal someone's information; (c) impersonate employees, operators, or other related persons of the Company; (d) alters information posted by the Company; (e) send or post information prohibited by the Company (programs, etc.); (f) make, distribute, use and/or advertise programs, devices or gadgets not provided or approved by the Company; (g) infringement of intellectual property rights such as copyrights of the Company and other third parties; (h) damage the reputation or disrupt the business of Company or any other third party; (i) disclose or post information that is contrary to public order, such as obscene or violent speech, writing, video or sound; (j) acquire game data (Accounts, Characters, game items, etc.) in a wrongful way and dispose of them in exchange for monetary value via transfer, sale, etc.; (k) cause a third party to do (j) or promote activities subject to (j); (l) use Game Services for the purpose of profit-making, sales, advertising, political activities, etc. without the consent of the Company; (m) other acts that are prohibited by relevant laws and regulations or by good-natured and general social norms; (n) using the service by exploiting the error or bug of the service; (o) obtaining items from other Subscribers by way of deceit or gambling; (p) take unfair advantages by exploiting all processes related to Subscriber sign-up, game use, payment refund, etc. provided by the Company and any relevant payment provider; (q) disrupt the operation of the Company services by intentional or gross negligence; or (r) copy, distribute, or commercially use the information obtained through Company's services for a purpose other than the use of the Services without prior consent of the Company 12.2 Subscribers are responsible for reviewing information that is provided by the Company, including but not limited to the Terms of Service, the notice on the Operational Policy and the Game Services initial page and the Company's other notices. 12.3 Subscribers shall be subject to the restrictions set forth by the Operating Policy, etc. including the following: (a) restrictions on Subscriber's nickname, account name, Character name, family name, and guild name; (b) restrictions on the contents and methods of conversations, etc.; (c) restrictions on use of the message board; (d) restrictions on how to play games; or (e) matters that the Company considers necessary in operating the Game Service within the scope of not infringing the essential rights of the Subscribers 12.4 Subscribers are responsible for managing their Account Information. Subscribers may not use third-party accounts or make their own accounts available to third parties. 12.5 Subscribers must not purchase items, Pearls or any game package via unauthorized methods or stolen credit card, wired / wireless phone, bank account, etc.

 

ARTICLE 13 PROVISION AND SUSPENSION OF THE GAME SERVICES

13.1 The Company provides the following services to Subscribers: (a) Game Services; (b) information security services; (c) customer protection services; (d) other related supplementary services; and (e) any other services that the Company provides to Subscribers through additional development or partnership agreements with other companies 13.2 Game Service hours are normally 24 hours a day (00: 00-24: 00), 7 days a week. 13.3 Notwithstanding Article 14.2, the Game Service may not be provided for a certain period of time in the event of the following: (a) maintenance or replacement of facilities necessary in providing the Game Service, regular Game Service maintenance or other necessary Game Service operation; (b) responding to unexpected service instability such as electronic intrusion like hacking, network accident, disruption of service facilities, or Subscriber’s abnormal game use behavior; (c) the provision of services is prohibited in accordance with relevant laws, regulations, administrative orders issued by government, or company policies; (d) normal Game Services cannot be provided due to force majeure such as natural disasters and emergency situations; or (e) as necessary in the management of the Company, such as the divestiture or merger of the Company, transfer of business, dissolution of business, lower profit of the Game Service for the year, etc. 13.4 Under Section 13.3(a), the Company may suspend the Game Service for a certain period of time on a weekly or bi-weekly basis. The Company will notify Subscribers at least 24 hours in advance on the initial page of the game or the Game Services. 13.5 The Company may temporarily suspend the services without a prior notice for the reasons stated in Section 13.3(b) to (e) The Company may subsequently post the notice on the initial page of the game or on the Game Services website. 13.6 The Company shall not be liable for any damages incurred to Subscribers in terms of the use of the free services provided by the Company, unless there is intent or gross negligence of the Company. 13.7 As for the use of the paid services provided under the consent of both the Company and Subscriber (limited to those with continuous Use Agreement), if the service is suspended or disrupted without a prior notice for more than four (4) hours (cumulative) per day because of Company’s negligence, the Company should extend the service hours by three (3) times of the suspended or disrupted hours for free. A Subscriber cannot claim additional compensation from the Company. If the service suspension or disruption which occurs from a previously notified and agreed server maintenance exceeds ten (10) hours, the excess hours will be extended for free, and the Subscriber cannot claim separate compensation from the Company. 13.8 In case of Sections 13.3(c), 13.3(d) and 13.3(e), the Company may suspend the Game Services all at once without a prior notice subject to technical and operational needs or notify the suspension on the website thirty (30) days in advance and then suspend the provision of the Game Services. If a prior notice cannot be given for reasons beyond control, an ex-poste notice in due course may suffice. 13.9 If the Company terminates the Game Service pursuant to Section 13.8, the Subscriber shall not be entitled to claim damages for free service, paid service, Continuous Paid Service Use Agreement, or limited-period paid items that has no remaining period available. In case of unlimited-period paid services, the remaining period will be terminated by the date of service termination. 13.10 Some Game Services may charge Subscribers fees subject to the Terms of Service and Operating Policy set by the Company. 13.11 The Company may request Subscribers to install the program provided by the Company for the purpose of providing the Game Service. Before a Subscriber installs the program, the Company must notify the Subscriber in an appropriate manner of important information regarding the program such as its capacity, function, removal method and impact on other programs depending on the nature of the program, and obtain consent to the installation of the program.

 

ARTICLE 14 MODIFICATION OF GAME SERVICES AND CONTENTS

14.1 Subscribers may use Game Services in accordance with the Terms of Service, Operational Policy and the game rules set by the Company. 14.2 The Company has comprehensive rights to create, change, maintain, and repair the game contents of the Game World. The contents of the Game Service and Affiliate Service provided by the Company may be modified (or patched) from time to time subject to the operational and technical needs. The Company shall notify the Subscriber of the modification on the initial page. 14.3 Details of the Affiliate Service provided by the Company, such as the details of the service, the obligations of the third party company, and the rights and obligations of the Subscriber, are set out in separate terms of service (the "Terms of Affiliate Service") prepared by a third-party Provider of the Affiliated service. When using an Affiliate Service, you may be required to agree to respective Terms of Affiliate Service provided by a third party. 14.4 The Company can reorganize and separate various games and related sites provided on the initial page and as part of the Game Service. In this case, the Company will actively notify Subscribers, and the Subscribers will receive services from the reorganized or separated websites. 14.5 The Company may add, delete or change the planning of the Game Service or the information related to the game as necessary.

 

ARTICLE 15 POSTINGS

15.1 The rights and responsibilities of the Subscriber's posting belong to an individual Subscriber. A Subscriber who makes the posting is solely responsible for a civil and criminal liability for infringing intellectual property rights, such as third-party copyrights. 15.2 The Company values the Subscriber's postings and will make best effort to protect their postings from alteration, damage or deletion. However, the Company may delete or move postings, or refuse to register postings that fall under any of the following subparagraphs without a prior notice, and the Company may take certain measures against Subscribers who made such postings: (a) The posting contains materially offensive or defamatory contents to other Subscribers or third parties; (b) The posting consists of pornographic materials or is linked to a pornographic website; (c) The contents infringe on rights of the Company, other Subscribers or third parties including intellectual property rights, such as copyrights etc. of Company; (d) The contents are not in accordance with the posting principles prescribed by the Company or the nature of the bulletin board; (e) The contents are related to the sale of Subscriber account, game items, virtual assets, etc., which are prohibited by the Company policy; (f) The posting promotes piracy or hacking; (g) The posting, from an objective perspective, is linked to a crime; (h) The posting is for advertising purposes for profit; (i) The posting interferes with the normal operation of the Company or Game Services; (j) The posting distributes or is linked to the contents that violate public order and morals; or (k) The posting is in violation of other relevant laws and regulations 15.3 Anyone whose legal interests are infringed upon because of the posting may request the suspension or deletion of the posting according to the relevant laws and procedures established by the customer service. The Company shall take necessary measures in accordance with relevant laws and regulations.

 

ARTICLE 16 COLLECTION OF INFORMATION

16.1 The Company may retain and store all communications, including chats and in-game letters among Subscribers within the Game Service. The Company may read this information only when it is deemed necessary to settle a dispute among the Subscribers, processing of complaints, or maintenance of the game order (Account theft, cash transactions, violent language, fraud within the game, such as fraudulent conduct, bug abuse, and other violations of current laws and regulations, and when it is necessary to view the Subscriber's chat information in relation to investigation, processing, confirmation and remedies of serious violation of the terms prescribed in Article 12 and Section 20.4 of the Terms of Service) This information is owned solely by the Company, and a third-party who is not authorized by the law is not allowed to access the information. 16.2 The Company may collect and utilize the information of a terminal setting, specification of the Subscriber's device, etc. to improve the Game Service quality, such as stabilization of the Game Service operation and program.

 

ARTICLE 17 OWNERSHIP OF COPYRIGHTS

17.1 A copyright of contents within the Game Service created by the Company and other intellectual property rights are owned by the Company. Subscribers have rights to use games, Characters, game items, game money, points, etc. in relation to the Game Service in accordance with the terms and conditions set by the Company. Subscribers may not dispose of such rights by transferring or selling them, or providing them as collateral. 17.2 Without a prior consent of the Company or Provider, Subscribers shall not use information and/or Intellectual property obtained by using the Game Service, especially intellectual property rights owned by the Company or Provider, for commercial purpose or allow the third party to use such information and/or Intellectual property by means of copying, transmitting, publishing, distributing, broadcasting or otherwise. 17.3 A Subscriber shall allow the Company to use in-game or game-related communications including the text messages, images, sounds, and all materials and information ("Subscriber Contents") the Subscriber or non-registered Subscriber uploads or transmits through a game client or Game Service in the following manner and condition: (a) Accessing the Subscriber Contents for limited purposes i.e. dispute settlement among Subscribers, handling Subscriber complaints, or maintaining order in the Game World; and (b) The Company does not sell, rent, or transfer the Subscriber Contents for the purpose of trading without the Subscriber's prior consent 17.4 There is a risk that the Subscriber Contents that are not integrated in the Game Services and not displayed in the game (e.g., a posting on a general bulletin board) may be exposed to the search results, services and related promotions, etc. Such Subscriber Contents may be modified, duplicated, and edited in parts for the purpose of promotion. In such cases, the Company shall comply with the Copyright Act, and a Subscriber may at any time request the postings to be deleted, excluded from the search result, concealed, etc. through the customer service or the in-service managing function. 17.5 If the Company wishes to use a Subscriber's postings in any way other than Sections 17.3 and 17.4, the Company shall obtain prior consent from the Subscriber via telephone, fax, e-mail, etc. 17.6 If the Company determines that a posting and the content of the posting within the Game Service fall under the category of the prohibited activities prescribed in Article 13, the Company may remove them or refuse to move or register them without a prior notice to Subscriber who made the posting. 17.7 Subscribers whose legal interests are infringed upon due to the information posted on the bulletin boards may request the Company to delete the information or to post a rebuttal. In this case, the Company will promptly take the necessary action and notify the Subscriber who makes such request. 17.8 Sections 17.3 and 17.4 shall remain in effect while the Company operates the Game Services and may continue to be effective for certain period of time following the Subscriber's deactivation. See our Privacy Policy for more information on this retention period.

 

ARTICLE 18 ADVERTISING AND RELATIONSHIP WITH ADVERTISERS

18.1 The Company may provide Subscribers with various information that the Subscribers and or the Company may find necessary in enjoying the Game Service via notice, e-mail or telephone. Subscribers may decline to receive such information at any time via e-mail or telephone. 18.2 The Company may not send advertisements to Subscribers via e-mail, telephone, etc. regarding the operation of the Game Service without a prior consent from Subscribers. Subscribers may decline to receive advertisements at any time via e-mail or telephone. 18.3 The Services provided by the Company include various forms of advertisements such as banners and links, which can be linked to third-party websites. 18.4 A linked third-party website as described in Section 18.3 would be outside of the Company’s service area and thus, the Company does not guarantee reliability, stability, etc. of such page. The Company shall not be held liable for any subsequent damages to the Subscriber.

 

ARTICLE 19 TEST SERVICES

19.1 Before the Company officially launches a new service, the Company may conduct beta- testing for a certain period of time for the Subscribers. In each case, the test subject, period and related contents will be announced separately via notice of the Game Service. 19.2 Beta service may be subject to change, addition or deletion of game data in order to provide a stable service. Game money, Characters, and all other data related to the test service acquired during the test period may not be recoverable. In addition, if unexpected problems occur during the Beta service, the Company may suspend the Beta service without a prior notice. However, the Company shall be liable for direct damage to the Subscriber caused by the intent or gross negligence of the Company.

 

ARTICLE 20 RESTRICTIONS AND SUSPENSION OF THE GAME SERVICES

20.1 The Company may offer limited Game Services to certain Subscribers in the following circumstances (in the circumstances set forth in Article 23), which shall be determined pursuant to the Operating Policy): (a) limit the rights of the Characters (e.g., chat for only a certain period of time); (b) restrict Subscribers from using their Character temporarily or permanently; (c) restrict Subscribers’ access to the Account temporarily or permanently; or (d) limit access to the Game Services temporarily or permanently. 20.2 If the restrictions under Section 20.1 are reasonably justifiable, the Company shall not compensate the Subscriber for the loss incurred in Paid Contents or points, etc. caused by such restriction. 20.3 To improve the quality of the Services and to protect the Subscriber’s personal information, the Company may take necessary actions on inactive accounts, such as by categorizing the accounts as dormant IDs, restricting use of the accounts, or permanently deleting them. In the event of any action taken pursuant to this Section 20.3, the Company shall give a thirty (30) day prior notice. 20.4 In case a Subscriber violates his or her obligations set forth in Article 12 of the Terms of Service, the Company may suspend the Game Service provision or terminate the Use Agreement after giving a prior notice. However, if a Subscriber breaches his or her obligations stipulated in Sections 12.1, 12.3 and 12.5 or damages the Company intentionally or through gross negligence, the Company may suspend the Game Service provision or terminate the Use Agreement after notification. 20.5 In case of suspension or termination pursuant to Section 20.4, the Company shall notify the Subscriber of such reason and effective date in writing or e-mail, or make it available to the Subscriber through the Game Service initial page. The Subscriber may object to the Company’s suspension or termination by consulting with our customer service. 20.6 Once the Company has sent the notice of suspension or termination pursuant to Section 20.5, the Company shall not be liable for any loss caused by the Subscriber’s negligence of not checking such notice in timely manner.

 

ARTICLE 21 LIMITATION ON USE AS PROVISIONAL MEASURES

21.1 The Company may suspend the account until an investigation of any of the following issues is completed: (a) The Company received a legitimate report that the Subscriber's account was hacked or stolen; (b) A Subscriber is reasonably suspected to be an offender (e.g., an illegal program Subscriber, for-profit Subscriber); or (c) Provisional measures are deemed necessary for reasons similar to Sections 21.1(a) and (b). 21.2 Under Section 21.1, after the investigation is completed, the Company will extend the Game Service period of Subscribers who use the Game Service by paying the Subscribership fees proportionate to the Game Service period; provided however, the Company will not extend the Game Service period of a Subscriber who is shown to be an offender under Section 21.1. (b).

 

ARTICLE 22 GROUNDS AND PROCEDURE FOR RESTRICTION OF USE

22.1 The Company shall set specific reasons and procedures of restriction on use of the Game Service in the Operating Policy after considering substance, severity, frequency, and results, etc. of the violation. 22.2 If the Company restricts the use of the Game Service pursuant to Article 20, the Subscriber shall be notified of the following items by e-mail or on the initial page of the game or the Game Service: (a) grounds for restriction on the use of the Game Services; (b) type and duration of the restriction; and (c) how to object to the restriction.

 

ARTICLE 23 OBJECTION TO THE USE RESTRICTION

23.1 If a Subscriber disagrees with the Company's restrictions on the use of the Game Service, the Subscriber must submit a written complaint to the Company stating the grounds for objection within 15 days from the date of receiving the notice. 23.2 The Company must provide a written response to the Subscriber's complaint within fifteen (15) days from the date of receiving the complaint as stipulated in Section 23.1. However, if the Company finds it difficult to respond within fifteen (15) days, the Company will notify the Subscriber of the reasons for delay and the timeframe. 23.3 The Company should take action corresponding to the written response as stipulated in Section 23.2.

 

ARTICLE 24 CHARGING AND USE OF PEARLS

24.1 Pearls can be Charged through the payment method provided by the Company. When using a payment method provided by a third-party entity, the Subscriber must follow the procedure implemented by that third-party entity. 24.2 Pearls can be Charged in units as prescribed by the Company's internal policies, which may vary depending on the selected payment method and game. The Company may set the monthly charging limit pursuant to the policy and set the payment limit for respective payment method based on the policies of the payment company or the regulations of the government. 24.3 Pearls are used to pay for games and Paid Contents. 24.4 If the Paid Contents are damaged or deleted due to serious defects attributable to the fault of the Company, the Company may compensate you with Pearls or restore the damaged Contents. 24.5 No interest is accrued on the balance of Pearls.

 

ARTICLE 25 REFUND OF PEARLS

25.1 IF YOU PLAY OUR GAMES ON A THIRD PARTY SOFTWARE, YOU MUST COMPLY WITH ALL TERMS AND CONDITIONS SET BY THE THIRD PARTY SOFTWARE. PURCHASES IN SUCH GAMES AND REFUNDS ARE SUBJECT TO RULES OF THE THIRD PARTY SOFTWARE. THE COMPANY DISCLAIMS ANY LIABILITY ARISING OUT OF THE THIRD PARTY SOFTWARE’S ACTIONS.

 

ARTICLE 26 TERMINATION AND DEACTIVATION OF SUBSCRIBERSHIP

26.1 A Subscriber may terminate the Use Agreement ("Deactivation"). If Subscriber submits a Deactivation request, the Company identifies the Subscriber and proceeds with the deactivation process pursuant to the relative rules and regulations. 26.2 Upon termination of Use Agreement between the Company and a Subscriber, the Terms of Service is also terminated. Subscriber shall be responsible for any disadvantages arising from Deactivation such as halt of the Game Service use and the non-useable, non-refundable, non-recoverable, etc of all kinds of goods and game data remaining in the account. 26.3 Upon Deactivation, the Subscriber's personal information is deleted, except when the Company holds the Subscriber's information in accordance with the related laws and regulations and its Privacy Policy. 26.4 You may not be able to sign up again for a certain period of time after Deactivation.

 

ARTICLE 27 PACKAGE PURCHASE

27.1 Subscribers can purchase a package via the payment method allowed by the Company. 27.2 The package includes goods that can be used before and after accessing the Game Services.

 

ARTICLE 28 DAMAGES

28.1 If the Company causes loss to Subscribers intentionally or through gross negligence, the Company shall be liable for their damages. If Subscriber causes loss to the Company by violating the Terms of Service, the Subscriber shall pay the damages to the Company. 28.2 If the paid Services are disrupted or suspended for more than four (4) hours (cumulative) per day without prior notice due to the Company’s negligence, the Company shall compensate by extending the Service hours by three (3) times of the lost Service hours for free. There will be no other compensation from the Company. 28.3 Suspended or disrupted time shall be counted after the Subscriber has notified suspension or disruption to the Company, but if the service is suspended or disrupted due to force majeure (including natural disasters and emergency situations) or Subscriber's intent or negligence, such time shall be excluded from the total sum of suspended or disrupted time. 28.4 If the Paid Contents purchased by a Subscriber are lost due to the Company’s negligence, the Company shall restore it to the condition before the loss. However, if restoration is not possible in a commercially reasonable manner, the Company may provide other contents (or equivalent) that may be used within the Game, and the Subscriber is not entitled to compensation in addition to such contents.

 

ARTICLE 29 LIMITATIONS OF COMPANY LIABILITY

29.1 The Company is not liable for a failure to provide the Services due to force majeure such as wartime, a quasi-state of war, natural disasters, national emergencies, unsolved technical problems, or change of the government policies 29.2 When a telecommunication carrier suspends or fails to provide the telecommunications services, the Company is not liable for the Subscriber’s loss unless the Company intentionally or through gross negligence causes such loss. 29.3 When a Game Service is disrupted or suspended for reasons such as maintenance, replacement, regular inspection, construction, etc. of the Game Service facilities, the Company is not liable for the Subscriber’s loss unless the Company intentionally or through gross negligence causes such loss. 29.4 The Company shall not be liable for any disruption, suspension, or termination etc. of the Game Service due to the Subscriber’s negligence. 29.5 The Company shall not be liable for any problems arising from the computer/device environment of a Subscriber or any problems caused by the network environment that involves no intent or gross negligence of the Company. 29.6 The Company shall not be liable for any loss or damage caused by a Subscriber's false entry and negligent management of personal information. 29.7 The Company shall not be liable for the loss of a Subscriber's game data including but not limited to cyber assets (game money) and Character level unless there is intent or gross negligence of the Company. 29.8 The Company shall not be liable for the loss of a Subscriber's cyber assets (game money), grade / level of endurance unless there is intent or gross negligence of the Company. 29.9 Unless there is intent or gross negligence of the Company, the Company shall not be liable inaccuracy of the information, data, facts posted / transmitted by a Subscriber or a third party on websites or within the Game Services. 29.10 The Company has no obligation to intervene and is not responsible for any damages arising in the event of a dispute among Subscribers and / or third parties arising from the Game Services or a dispute among Subscribers and / or third parties arising from a violation of related laws on infringement of third party rights (e.g. copyright). 29.11 Unless there is intent or gross negligence of the Company, the Company shall not be liable for damages caused by Affiliate Services provided by a third party. 29.12 The Company may limit the hours of the Game Service pursuant to the related laws, government policies, etc., and the Company is not liable for any matters related to these limitations. 29.13 Unless there is intent or gross negligence of the Company, the Company shall not be liable for damages in relation to free services provided in the Game Services. 29.14 Unless there is intent or gross negligence of the Company, the Company shall not be liable for any damages arising out of a Subscriber’s computer / device error or any damages caused by omission or incorrect entry of the personal information and e-mail address. 29.15 In case of termination of the Use Agreement between the Company and a Subscriber, unless the Company retains the Subscriber's information pursuant to the relevant laws and Privacy Policy, the Company will delete the Subscriber's Account Information and all associated data upon termination of the Use Agreement for better service environment, etc., and Company is not responsible for matters arising from deleting the Subscriber's Account Information and related data under the relevant laws.

 

ARTICLE 30 HANDLING OF COMPLAINTS AND DISPUTES

30.1 On the initial page of the game or on the Game Service website, you can find how to provide your comments or file a complaint. There is a department within the Company which handles such comments and complaints. 30.2 If the comment sent or complaint filed by a Subscriber is objectively perceived as reasonable, the Company shall promptly handle it within a reasonable period of time. However, if it takes a long time to process, the Company will notify the Subscriber of the reasons for delay and the timeframe by posting it on the Game Service initial page or each individual service page or by contacting the Subscriber via writing (e.g., email or letter) or telephone. 30.3 In case a third party dispute resolution body settles a dispute between the Company and a Subscriber, the Company shall make its best efforts to demonstrate to the Subscriber the measures taken, such as restrictions on use, etc. and conform to the settlement.

 

ARTICLE 31 NOTICE TO SUBSCRIBERS

31.1 The Company may notify a Subscriber via e-mail designated by the Subscriber, unless otherwise stipulated in the Terms of Service. 31.2 To the extent permitted by law, the Company may notify a Subscriber by posting a notice on the Company's initial page of the Game Service or each individual game site or by displaying a pop-up message for at least seven (7) days,

 

ARTICLE 32 GOVERNING LAW AND JURISDICTION

32.1 The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. The laws of the Republic of Korea shall apply to lawsuits between the Company and Subscriber. Irrespective of this choice of law, the mandatory consumer protection regulations that cannot be derogated from by agreement of consumer’s country of residence apply whenever they provide a higher standard of protection for the respective consumer. 32.2 Any disputes arising between the Company and a Subscriber must be submitted to the exclusive jurisdiction of the Seoul Central District Court. “If you are acting as a consumer, you may bring a claim also before a court of competent jurisdiction at your place of residence. If Pearl Abyss wishes to enforce its rights against you as a consumer, Pearl Abyss can only do so before the competent courts of your place of residence.”

 

ARTICLE 33 CONTACT INFORMATION

[Company information] 1. Name: Pearl Abyss 2. Website: https://console.playblackdesert.com/ [Consumer disputes / complaints (Support Page)] 1. Website: https://www.console.playblackdesert.com/Support

Learn more

Privacy Policy

 

Pearl Abyss Corp. Privacy Policy

 

  1. What Information does Pearl Abyss collect?
  2. Why does Pearl Abyss collect information?
  3. Who does Pearl Abyss share your information with?
  4. How long does Pearl Abyss retain the information, and how is it deleted?
  5. How does Pearl Abyss transfer information overseas?
  6. How is the information protected?
  7. What information is automatically collected (ex. Cookies)?
  8. What rights and choices do I have pertaining to my personal information?
  9. Children
  10. How do you contact Pearl Abyss?
  11. Overseas Transfer of Personal Information (for Korean users)

 

Pearl Abyss Taiwan Corp., Pearl Abyss H.K. Limited., Pearl Abyss America, Inc. and Pearl Abyss JP Co., Ltd hereinafter referred to as "Pearl Abyss", "company", “us” or “we”) provides PC, mobile, and the other game and related Services (“Services”). Pearl Abyss stores, processes, and shares personal information in certain circumstances in order to provide you with Services. However, the security of your personal information is a priority to us and ample measures will be taken to protect it. This Privacy Policy applies to all Services provided by Pearl Abyss.

 

This Privacy Policy provides information on how your personal data is used for which purpose, and which measures the company is taking to protect your personal data.

 

The company’s Privacy Policy is subject to change in accordance with the modifications made to the government’s relevant law or guideline, or to the regulation of the company. When a revision is made, it is disclosed on the official website. Therefore, users are recommended to look into the official website and keep track of any changes made to the policy.

 

 

  1. What information does Pearl Abyss collect?

The company collects the following personal information when you sign up to our official website, use provided services (including mobile services), edit personal information, or submit inquiries via phone call, fax, or Support, and when partners provide and collect your information using a data collecting tool.

 

The company collects the following necessary information to provide Services:

 

1) The information you give us.

① The information provided during account creation.

- Official Website: Name, nationality, email address, password

 

② The information collected while using Services on PlayStation or Xbox One.

- Account Information

 

③ Following additional services collect respective personal information.

Type

Collected/
Optional

Collected personal information

Customer support

Collected

Email address

Optional

Name, mobile number, date of birth, address, automatically formed information, device identification number, and other information required for support.

※ Collected personal information may differ depending on the type of inquiry, and there may be additionally collected personal information.

Events/promotions

Optional

Name, mobile number, address, gender, date of birth, email address

※ Collected personal information may differ depending on the type of event and promotion, and there may be additionally collected personal information.

Gift delivery

Collected

Delivery of physical products: Name, address, mobile number

Mobile/ online products: mobile number, email address

Notice on new services and updates

Optional

Email address, mobile number

Taxes and the Public Utilities’ Charge

Collected

Resident Registration Number, name, address (Republic of Korea)

Passport number, name, address (other regions)

Refund (Republic of Korea)

Collected

Bank account information (name of the account holder, account number, name of the bank)

※ Additional information may be gathered from users using certain services and participants of certain events or promotions.

※ When in need of additional data, we will ask for your consent after notifying you on the type of data to be collected, the purpose, and the storing period.

 

2) Data created while using our Services.

The company collects data that is created while you use our Services with or without an account.

- Game progress data

- Accounts used for PlayStation and XBOX Live

- IP addresses and information about devices

- The information collected through Cookies and related technology

- Web browser information

- Location information

- Gameplay data, interactions with other players while using Services, and all data related to the use of our Services

- Advertising ID

- Data required to verify payment

- Member Identification Number when linking PlayStation™Network/PlayStation® and XBOX to the official website

 

 

  1. Why does Pearl Abyss collect information?

The company collects information for the following reasons.

 

1) We process the necessary data to provide Services.

The company collects information to provide Services you on our contractual relationship with us

- To allow you to make an account and provide you Services;

- To operate our Services;

- To confirm payments;

- To provide products and Services you request;

- To send information about Services;

- To settle payments for purchases and paid services;

- To abide by relevant legislations

 

2) The company collects information to provide appropriate Services.

The company collects the following information for legitimate interest as the information is used:

- To improve and develop the Services provided by the company;

- To update and develop player profiles;

- To improve and develop optimization of Services and game experience;

- To set and manage registered account;

- To provide software updates;

- To maintain settings and provide content;

- To reply and provide support to submitted opinions or inquiries;

- To provide notices on changes made to Terms of Service, service errors, updates, security warnings, support, etc.;

- To create events and promotion programs for customers;

- To send event and promotion gifts

 

3) The company processes relevant data to provide safe and fair Services.

The company has legitimate interest in collecting and processing the data necessary to accomplish the following purposes in order to keep your Services safe and fair. Please see our Terms of Services for legal usage policies:

- To prevent abusive and unauthorized use of malicious users;

- To provide services to protect personal information;

- To find bugs, errors, and provide solutions;

- To allow quality game experience across multiple devices;

- To allow appropriate automatic or manual chatting;

- To adhere, investigate, and restrict legal disputes, fraud, and other illegal behaviors

 

4) The company processes necessary data to create targeted advertisements.

The company has legitimate interest in collecting and processing the data necessary to establish targeted advertisements on our Services, other websites, and emails. However, commercial advertisements (direct marketing information) will only be sent to users who have agreed to receiving commercial advertisements (receiving marketing information).

- To track content accessed by users in relation to services and online behaviors;

- To customize advertisement and offer targeted marketing and promotions;

- To recommend or suggest information on services users may find interesting

 

5) For all the aforementioned cases and purposes, the company may analyze and assort the entire collected data.

The company may have legitimate interest when collecting and processing data necessary to meet contracts, provide and retain appropriate services, and set up behavioral advertisements. However, any personal data users have not agreed to provide will not be used.

 

 

  1. Who does Pearl Abyss share your information with?

The company does not share identifiable personal information with a third party without the consent of the relevant user. When requesting consent from a user, the company will provide information on the subject receiving the data, the purpose, and the type of data shared. However, the company shares information with third parties if it is required by law, or is deemed necessary to enforce our rights, property, or operations or to protect users or third parties or if we engage partners and service providers in order to provide our Services to you by the due process of law.

 

1) Other players and users

- If you chat using our Services or post on the Forums, it will be displayed for other players or the public to see. (e.g. If you use in-game chat, it will be displayed to other players).

 

2) Partners and service providers

- The company provides the information to its vendors, consultants, marketing partners, research firms and other service providers or business partners.

Our consignment company for processing personal information and its consigned duties are as follows:

Consigned Company

Consigned Duties

Elite Global

Providing customer service, handling complaints, sending matters of notification

 

 

3) Public authorities and Investigative Bodies

- The company may share your information to third parties and public authorities to comply with the law and to curb fraud and illegal behavior.

- The company may share your information to third parties and public authorities by the due process of law to protect the safety and property of the company, employees of the company, and you.

- The company may provide user data upon request from an investigative body under the right procedure and process specified in the regulation or statute law.

 

4) Advertising companies and social media

- The company shares your information to advertising companies and social media (Facebook, Google, Twitter). Relevant third parties will have access to your information in accordance with the Privacy Policy to use tools that interact with social media, in-game advertising, and other operations of third-party companies. For more detail on how these third-party companies handle your information, please refer to the relevant third-party company’s Privacy Policy.

- Facebook: https://www.facebook.com/about/privacy 

- Google: https://policies.google.com/privacy 

- Twitter: https://twitter.com/en/privacy 

 

5) Delivery companies

- The company may share your address and contact information you provided to delivery companies to ship prizes.

 

 

  1. How long does Pearl Abyss retain the information and how is it deleted?

The company maintains and uses the collected information for the duration of users’ membership with a given consent. In principle, once the purpose of gathering and using provided personal information is fulfilled (ex. on request of membership withdrawal, closing of a participatory event), the relevant information will be eliminated immediately. (However, to prevent undesired membership withdrawal due to any identity theft and account-takeover identity theft, the user’s personal information will be stored for 15 days after requesting account deletion.)

 

However, the following information will be retained for the specified period of time under respective reasons in accordance with the relevant act on data in the Republic of Korea. They will not be used for any other purposes.

 

1) Reasons for retaining information under relevant laws

① Protection of Communications Secrets Act

 - Log-in records: 3 months

  

② Act on the Consumer Protection in Electronic Commerce, etc.

 - Records of labeling and advertisement: 6 months

 - Records of contracts or withdrawal of subscription: 5 years

 - Records on payment and supply of goods, etc.: 5 years

 - Records on consumer complaint and conflict settlement: 3 years

  

③ Framework Act on National Taxes, Corporate Tax Act

 - Account book and evidential document for all transactions stipulated in the tax law: 5 years

 

2) Reasons for separating and preserving personal information of long-term inactive accounts

In accordance with the Personal Information Protection Act and corresponding enforcement decree in the Republic of Korea, accounts that have not logged into the official website for 12 consecutive months will be converted to an inactive account. The company will acknowledge relevant users 30 days before taking the action that his/her personal data will be eliminated or separately stored.

 

3) Reasons for retaining personal information under the company’s internal guildelines

The company may retain personal information collected through events or promotions for a maximum of 1 year. The duration may differ depending on each event or promotion, and the period of collecting and utilizing data guided in each event or promotion will be employed first.

 

In principle, the company instantly eliminates users’ personal information once the purpose of collecting and utilizing relevant information is fulfilled or the duration for preserving and utilizing relevant data is expired. The procedure and operation of deleting personal information are as follows:

 

1) Deletion Procedure

User’s personal information will be instantly erased once the purpose of collecting and utilizing relevant information is fulfilled (15 days after the grace period for membership withdrawal). However, it is held for a certain period, under the reasons for information protection stipulated by the laws (refer to “4. How long does Pearl Abyss retain the information?”).

 

2) Deletion Method

Personal information printed out on paper (printed material, papers, etc.) is shredded or incinerated, and information saved in the form of an electronic format is permanently deleted with an unreturnable method.

 

 

  1. How does Pearl Abyss transfer information overseas?

Your information may be sent overseas as the company provides Services worldwide. Each country may have different laws pertaining to information protection. In particular, if you are residing in a European country, laws on the protected range of information in other countries outside of the EEA (European Economic Area) may be different to that of your own country of residence. The company will comply with the relevant laws to protect your information. Please refer to ‘6. How is the information protected?’ for details on how your information will be protected.

 

You can always reach Support (https://www.console.playblackdesert.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) and request discontinuance of an overseas transfer of your personal data. However, if some information is not provided to an overseas partner under your quest, you may experience partial limitation when using our official website or game services.

 

When transferring your information to partners and service providers listed under ‘3. Who does Pearl Abyss share your information with?’, the company transfers information in compliance with the European Commission’s Standard Contractual Clauses. Your information will be transferred with adequate protection. For more information, please feel free to contact Support on our official website (https://www.console.playblackdesert.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com).

 

 

  1. How is the information protected?

The company uses the following technology, management, and physical measures to prevent data loss, theft, breach, alteration, and destruction. However, the company is not liable if the data is leaked due to your negligence such as poor password management or mishaps outside of the company’s control.

 

1) Technology

The company encrypts the information when it gets stored. Personal information can only be changed or viewed after you’ve requested it and verified your identity.

- Files and data transfers containing important information (including your personal information) are protected by encryptions, file locks, or such protection methods

- The company has backup systems to prevent your information from getting leaked or destructed. The company utilizes Anti-Virus programs, Firewalls, and other various security devices to protect your information.

- The company is taking security steps necessary for our systematically organized database system for processing personal information.

 

2) Management

The company control access right to your information to a minimum. The minimum number of personnel given access to your information are the following:

- Personnel that are directly involved with marketing, events, customer support, and delivery (including personnel in partner companies and service providers);

- Personnel that are in charge of personal information including our Data Protection Officer;

- Parties handling personal information for inevitable business purposes.

 

- The company carries out a training program about personal information protection on a regular basis for personnel and consigned companies handling personal data.

- The company established Privacy Policy with the department in charge of personal information protection. Additionally, the company aims to enforce internal regulations and rectify issues as soon as they are discovered.

 

 

3) Physical Security

- The company has a separate location where personal information is physically stored. Entry to and operations of this location is strictly monitored with an established entry protocol.

- Documents with personal information and other forms of information storage are installed by locking devices in safe locations.

 

 

  1. What information is automatically collected (ex. Cookies)?

The company uses ‘Cookies’. Cookies are small text files sent by the company’s official website that is stored in your hard drive. Cookies are used for the following purposes:

 

1) Purposes for using Cookies

Analysis of subscribers and non-subscribers accessing our official website and duration, to understand and track user preferences and interests, provide other personalized Services by tracking the number of times the website has been accessed and other information.

 

The company and third-party analysis service providers use tracking technologies such as cookies, beacons, tags, or scripts. These technologies are generally used by the company to collect statistics about the websites to analyze tendencies, manage the website, and to understand how our website is used. The company may receive collected data as a whole from analysis service providers that use these technologies.


2) How to block Cookies from getting saved

You have the right to block cookies from getting saved on your hard drive. This can be done by going to your web browser’s option settings to allow all cookies, ask for permission each time cookies get saved, or to block all cookies from getting saved. However, if the user refuses to have Cookies saved, some services may be no longer available.

 

- Internet Explorer: Go to [Tools] at the top of the browser → [Internet Options] → [Personal Information] → [Advanced]

- Chrome: [Settings] → [Advanced] → Privacy and security [Content settings] to change your settings.

※ Other web browsers adhere to the respective settings.

 

The company may use various external weblog analyzing tools such as Google Analytics, and is allowing advertisers providing targeted advertisement online to collect behavioral data.

 

① Block Google Analytics: https://tools.google.com/dlpage/gaoptout/ 

※ Other weblog analyzing tools adhere to the respective blocking method.

 

② How to withdraw consent for receiving targeted advertising

- Online advertisers providing targeted advertisement: Google, Facebook, Twitter

- Behavioral data collection method: Automatically collected when the user visits the official website or open the application.

 

※ Online Behavioral Advertisement: A marketing strategy that provides customized services for users by analyzing their online behaviors and access records, etc.

- Android: Click on privacy settings then select to block certain ads.

- iOS: Click on privacy setting then select limit ad tracking.

 

 

  1. What rights and choices do I have pertaining to my personal information?

 

You may always inquire about your registered personal information, and if you do not want the company to process your personal information, you may withdraw consent or request membership withdrawal. Yet, once your personal information is eliminated for membership withdrawal, related information the user has created or stored while using the company’s services may be eliminated as well.

  

You can view or edit your personal information on “My Page” after logging into the website, and request membership withdrawal through My Page > Delete Account. You can also contact Support (https://www.console.playblackdesert.com/Support/) or the personnel or department in charge of privacy protection (privacy@pearlabyss.com) to view or edit your personal information or withdraw membership.

 

Once the user has requested the correction of an error in his or her personal information, the relevant information will not be used or provided until the rectification is made. Likewise, if any wrong personal information was already provided to a third party, corrected data will be delivered to the third party instantly for further correction.

 

The company processes personal information withdrawn or deleted under the request of the user following “4. How long does Pearl Abyss retain the information?” and limits the information from being used or searched for other purposes.

 

You can always exercise the aforementioned rights through Customer Support in our official website (https://www.console.playblackdesert.com/Support) or by sending an email to dpo@pearlabyss.com.

 

1) Privacy rights of users residing in the European Economic Area (EEA)

Users accessing the Services from the European Economic Area have the following additional rights relating to personal information, but their effectiveness and procedures may be determined in accordance with the laws and regulations of individual countries.

1) The right to request the company to send personal information to another company.

2) The right to contact the supervisory authority

 

2) Privacy rights of users residing in California

Under California law, you have the right to request the following information form the company if you are a resident of California.

 

1) A description of the categories of personal information disclosed to any third party to whom the company may have disclosed your personal information for that third party's direct marketing purposes within the previous calendar year.

2) Information that identifies any such third party(ies)

 

The company does not purposely share or sell your personal information to unaffiliated third parties for direct marketing purposes without your consent.

For all the aforementioned rights, please contact Support (https://www.console.playblackdesert.com/Support/) or send an email to dpo@pearlabyss.com. You can also exercise your rights by contacting the personnel or department in charge of personal information (privacy@pearlabyss.com).

 

 

  1. Children

The company does not collect or request personal information from users regarded as minors in respective countries (ex. 18 or under in Korea, 13 or under in the US/Canada, 13-16 or under in Europe, and 17 or under in Japan) on purpose. We intentionally do not target these users when showing behavioral advertisements and do not permit them to use our services.

- Underage users cannot send their personal information to the company, and if their personal information is found collected, we will immediately delete relevant data.

- If you are an underage user, please do not send any of your personal information to the company including your name, address, contact number, or email address. If you suppose the company is keeping data collected from such a user, please contact us immediately.

 

 

  1. How do you contact Pearl Abyss?

If you have any questions about personal information protection or have issues related to personal information, please send an inquiry through Customer Support on our official website (https://www.console.playblackdesert.com/Support). The company will answer your inquiries as soon as possible.

 

Also, you may report any of your concerns regarding personal data while using our services to the personnel or department in charge of personal data protection.

Pearl Abyss will do its best to thoroughly address and answer all complaints as quickly as possible. Please contact the following institutions if you need to report or receive consultation about personal information.

 

▶ Chief Privacy Officer

▶ Department that handles issues on personal information

Name: Jin-Young Heo

Title: CPO

Number: +82) 1661-8572

Email: privacy@pearlabyss.com

Fax: +82) 031-624-5897

Department: Policy & External Relations Division

Number: +82) 1661-8572 

Email: privacy@pearlabyss.com 

Fax: +82) 031-624-5897

 

1) Authorities and consulting agencies handling infringement of personal information in the Republic of Korea

If you are residing in the Republic of Korea, you may contact the following bodies for additional reports and consultations on any infringement of personal data.

- Infringement of Personal Information Report Center (privacy.kisa.or.kr / Without Country Code: 118)

- Supreme Prosecutors’ Office Cybercrime Investigation Division (spo.go.kr / 02-3480-3573)

- Korean National Police Agency Cyber Bureau (cyberbureau.police.go.kr / Without Country Code: 182)

- Personal Information Dispute Mediation Committee (kopico.go.kr / Without Country Code: 1833-6972)

 

2) Company and agency in charge of personal information protection in Europe (located in the Republic of Korea)

If you are residing in Europe, you may ask questions regarding your personal information through the following contact information.

Company in charge of personal information protection: Pearl Abyss Corp. 

Address: Simin-daero 327 beon-gil Dongan-gu, Anyang-si, Gyeonggi-do,14055, Rep. of KOREA 

Email: dpo@pearlabyss.com 

  

Company and agency in charge of personal information protection in Europe

VeraSafe has been appointed as PEARL ABYSS H.K. LIMITED's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union.  

VeraSafe can be contacted in addition to dpo@pearlabyss.com, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form:  https://www.verasafe.com/privacy-services/contact-article-27-representative 

  

Alternatively, VeraSafe can be contacted at: 

  

VeraSafe Czech Republic s.r.o 

Klimentská 46 

Prague 1, 11002 

Czech Republic 

 

 

  1. Overseas Transfer of Personal Information (for Korean users)

Pearl Abyss stores the following personal information overseas to provide stable and safe service.

 

  1. Personal Information that is Transferred (Stored) Abroad:

① When signing into the official website: Email address (account name), name, country, date of birth, password

② When using PlayStation or Xbox Live Service:

- Member Identification Code

- Data on game progress

- Accounts used in PlayStation™Network, Xbox Live

- IP address, device information

- Data collected from Cookies or through similar technologies

- Web browser information

- General Location Data

- Collected data while using services such as interacting with another player in the game and gameplay data

- Advertising ID

- Data required for payment verifications, etc.

③ When requesting customer support: information provided by the user when requesting customer support

 

2) Countries personal information is transferred or stored

① United States of America

- When signing up to the official website

- When using game services (PlayStation, XBOX) on the NA server

 

② Philippines

- When requesting customer support

 

③ Netherlands

- When using game services (PlayStation, XBOX) on the EU server

 

3) Purpose of transferring or storing personal information and the company storing or receiving the transferred data

① To provide an environment for users when using the official website

: Microsoft Azure (02-531-4500, contact number of MS Korea)

② To provide games services on PlayStation™Network and XBOX Live

: Microsoft Azure (02-531-4500, contact number of MS Korea)

③ To provide customer support

: ELITE GLOBAL SOURCING INC. (https://elitegsl.com/wp_2019/) ELITE GLOBAL SOURCING INC.

 

4) Personal information transfer method and time:

① Sent through the network when signing up and using the official website

② Sent through the network when using the game.

 

5) Transferring and storing period of personal information

① Transfer/storage of personal information to provide services on the official website and game.

- Until the user withdraws membership

 

Users can always contact Support on the official website and ask for the termination of his or her personal information’s transfer to another country. However, the user may experience limitations when using services if certain personal information is not transferred to another country under request.

 

This Privacy Policy does not apply to any data collected on the website of another company associated with the services that the company provides. Hence, please check the relevant Privacy Policy when visiting the linked website of another company.

 

Additional Clause

This Privacy Policy takes effect from 29, 10, 2020.

Learn more

Pearl Abyss may provide you with promotional information, such as announcements, special benefits, and recommendations related to services by Pearl Abyss. You may choose not to agree to receive promotional information; even if you agree, you may withdraw your agreement at any time.

Learn more

Pearl Abyss may provide you with promotional information, such as announcements, special benefits, and recommendations related to services by Pearl Abyss. You may choose not to agree to receive promotional information; even if you agree, you may withdraw your agreement at any time.

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